Return Policy

The legal return period is 14 days; however, since the products fall under the lingerie category, returns will only be accepted if the hygiene strip has never been removed, in accordance with health regulations.

Products with the cardboard tag or hygiene strip removed will not be eligible for return, even if the 14-day period has not yet passed, as they may pose a health risk.

Items must be returned in their original packaging, unused, with all original tags and accessories. Please ensure the product care card, packaging (zippered bag, product tags, and packaging) are intact when you return the item. Otherwise, even if the items are sent, we will not be able to process a refund.

The responsibility for the return process, including the item's arrival to us, lies solely with the customer. Once we receive your returned item, it may take 3-5 days for your refund to be processed, depending on your bank. You will receive an email confirmation once this is completed. The refund will be issued using the payment method used for the purchase. It may take up to 14 business days for the refund to appear on your card statement after processing. If the refund has not appeared in your account, please contact your bank.

To proceed with your return, please contact us at support@esc2m.com.